Learning Services Advisor - Job Description

Learning Services Advisor (LSA)

Location: Norwich, Norfolk, United Kingdom

Salary: £26,300 to £28,800 per annum

Job Type: Full-time, Permanent

About Access Education Group

At Access Education Group, we are dedicated to empowering learners and supporting educational excellence across the UK. Our commitment to providing tailored learning solutions and outstanding support services helps students and educators alike achieve their full potential. We’re seeking a passionate and organised Learning Services Advisor (LSA) to join our Norwich team and play a pivotal role in enhancing our learners’ experience.

Role Overview

As a Learning Services Advisor, you will be the first point of contact for learners and educators, providing expert guidance, administrative support, and ensuring smooth delivery of learning services. Your role is essential to our success in delivering quality education and fostering an inclusive, supportive learning environment.

Key Responsibilities

• Provide timely, clear, and friendly advice to learners and staff regarding course information, support services, and enrolment procedures.
• Manage and maintain accurate learner records and databases in compliance with data protection regulations.
• Coordinate with academic and administrative teams to ensure seamless communication and service delivery.
• Support the development and implementation of learning resources and materials as required.
• Assist with organising events, workshops, and assessments to enhance the learner experience.
• Identify and escalate issues or concerns to senior staff, ensuring appropriate support is provided promptly.
• Contribute to continuous improvement initiatives by gathering feedback and suggesting enhancements to learning services.
• Maintain up-to-date knowledge of educational policies, funding guidelines, and sector developments relevant to the role.

Qualifications & Experience

• Previous experience in a customer service or administrative role within the education or teaching sector is highly desirable.
• Strong communication skills, both written and verbal, with a friendly and approachable manner.
• Excellent organisational skills with the ability to manage multiple tasks efficiently and meet deadlines.
• Proficient IT skills, including Microsoft Office applications and learner management systems.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• A genuine passion for education and supporting learners from diverse backgrounds.
• Basic knowledge of data protection legislation and safeguarding principles is advantageous.

Benefits

• Competitive salary within the range of £26,300 to £28,800 per annum.
• Full-time, permanent contract offering job security and career development opportunities.
• Generous holiday entitlement and bank holidays.
• Access to professional development and training programmes.
• Supportive and inclusive working environment.
• Employee assistance programme and wellbeing initiatives.
• Contributory pension scheme.

Why Join Us?

Joining Access Education Group means becoming part of a dynamic and forward-thinking organisation committed to making a real difference in education. Your role as a Learning Services Advisor will be vital in supporting learners’ journeys and helping to shape successful futures. If you are motivated, organised, and passionate about education, we would love to hear from you.

How to Apply

If you believe you are the right fit for this exciting opportunity, please submit your CV and a covering letter outlining your suitability for the role via our careers page or the job board where you found this listing.

Access Education Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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