IT Support Technician

IT Support Technician
Location: Based at our Head Office in Manchester with nationwide travel to support all sites
Salary: £28,000 to £30,000 depending on skills and experience
Hours: Minimum 37.5 hours per week

We are seeking an IT Support Technician to join our Technical Operations team in Manchester. The role supports the delivery and day to day operation of IT systems across the college, ensuring staff and students can make full use of digital technologies and equipment.

You will provide first line technical support, troubleshoot hardware and software issues, and help maintain devices, systems and network infrastructure across the college environment.

Key responsibilities

• Providing first line IT support to staff and students via the helpdesk system
• Installing, configuring and maintaining PCs, Macs, laptops, tablets and peripherals
• Troubleshooting hardware, software and basic network issues
• Supporting classroom, studio and AV equipment used for teaching and learning
• Assisting with device deployment, asset management and system maintenance
• Supporting users with cloud services including Google Workspace and Microsoft 365

About you

You will hold an IT or technical qualification at Level 3 or above and have strong problem solving skills. You will be organised, able to prioritise tasks and confident communicating with users with varying levels of technical knowledge. Experience of creative media software or digital audio workstations would be beneficial but is not essential.

A full job description and person specification is available for download alongside our full benefits booklet.  

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Who are we?
We are ‘Access Creative College’ (ACC), formerly known as Access to Music, and were founded in 1992. We’re an Ofsted ‘Good’ provider that reach every corner of the country, with 7 campuses and over 2,500 students nationwide. We are part of Access Education Group which boasts 32 campuses nationwide with over 5,000 students & apprentices across ACC, dBs Institute (Higher Education) & Access Sport

What we offer?

• Generous Holiday Allocation
• Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work 
• Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!  
• Paid Leave: Enhanced Maternity, Paternity and Sick pay.

Diversity and open expression are fundamental to creativity.  We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees.

DBS Checks: Enhanced DBS clearance will be required.