Information and Systems Assistant

Who are we?

We are ‘Access Education Group’ , formerly known as Access to Music, and were founded in 1992. We’re an Ofsted ‘Good’ provider that reaches every corner of the country, with multiple campuses and over 5,000 students nationwide. The Access Education Group which boasts 32 campuses nationwide  across four divisions Access Creative College, dBs Institute (Higher Education), Access Industry & Access Sport

About the Role

We are looking for a motivated and digitally confident Information & Systems Support Officer to join our Information & Systems Team. This role plays a key part in supporting both staff and learners to access, use and get the most from our online learning platforms and information systems.

You will provide first-line support, contribute to the smooth running and development of our systems, and support the creation of data reports and dashboards that inform decision-making across the organisation. This is a varied role, ideal for someone with strong organisational skills, a customer-focused mindset and an interest in systems, data and digital learning.

There is genuine opportunity to develop and grow within this role, and we welcome applications from candidates who are keen to learn new skills and expand their technical expertise.

Key Responsibilities

• Provide first-line support to staff and learners by responding to support tickets and queries, ensuring timely resolution and appropriate escalation where required
• Assist with the day-to-day administration, configuration and maintenance of information systems, user accounts and learning platforms
• Support the development, production and maintenance of data reports, dashboards and periodic data projects to meet organisational needs
• Create and maintain clear, user-friendly guidance and documentation to support system users
• Work closely with the Curriculum and Quality team to build and maintain course pages and resources within the Virtual Learning Environment (VLE), ensuring a positive online learning experience

Essential Criteria

• Strong technical competence and high levels of digital literacy
• Proficiency in spreadsheets (Google Sheets and/or Excel)
• Excellent attention to detail and accuracy
• Methodical, well-organised approach to work
• Strong problem-solving skills with the ability to troubleshoot independently and creatively
• Clear and confident communicator with strong customer service skills
• Willingness and ability to learn new systems, technologies and skills
• Reliable and trustworthy in handling sensitive and confidential data

Desirable Skills and Experience

• Experience working with information systems or MIS platforms
• Knowledge of SQL and database structures
• Data analysis and reporting experience
• Familiarity with coding languages (e.g. HTML, Python, JavaScript, PHP)
• Experience working in the education sector, ideally Further Education
• Experience using Moodle or other Virtual Learning Environments (VLEs)
• Understanding of GDPR and data protection best practice
• Familiarity with Google Workspace tools and applications

What do we offer?

• Generous Holiday Allocation
• Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work 
• Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!  
• Paid Leave: Enhanced Maternity, Paternity and Sick pay.

A full job description and person specification is available for download alongside our full benefits booklet.  

Diversity and open expression are fundamental to creativity.  We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees.

This role is based within a regulated education environment. The successful candidate will be required to undergo a Enahcned Disclosure and Barring Service (DBS) check and must disclose any information that may affect their suitability to work with children, young people, or vulnerable adults.